Privacy Policy
Last updated: September 1st, 2026
At Spanish Learning Journey, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, or book our Spanish language services.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and what rights you may have regarding your personal information.
Who we are
You may see who we are here: https://spanishlearningjourney.com/about/
1. What Personal Information Do We Collect?
The information we collect depends on how you interact with Spanish Learning Journey.
1.1. When You Book a Class
When you book or inquire about a class, we may collect information such as:
- Full name
- Email address
- Phone number or other contact information
- Preferred class date and time
- Spanish level
- Learning goals or preferences
- Information necessary to organize and provide your classes
- Other information you voluntarily provide when making a booking
We only request information that is reasonably necessary to organize and provide our services.
1. 2. Blog Comments
Our website includes a blog where visitors may be able to leave comments.
If you choose to comment on one of our blog posts, we may collect the information you provide through the commenting system, such as:
- Your name or display name
- Email address
- Website address, if you choose to provide one
- The content of your comment
- Technical information associated with the comment, where collected by our website or commenting system
Your name or display name and comment may be publicly visible on the relevant blog post.
Please do not include sensitive, private, or unnecessary personal information in a public blog comment.
We may remove comments that are spam, abusive, unlawful, offensive, or otherwise inappropriate.
1.3 Information You Send Us
If you contact us by email, through a contact form, or through another communication channel, we may receive the information you choose to provide, such as your name, email address, and the content of your message.
We use this information to respond to your inquiry and provide customer support.
3. Information We Do Not Intentionally Collect
Spanish Learning Journey does not intentionally collect sensitive personal information unless it is necessary for a specific purpose and you provide it through an appropriate process.
Please do not provide sensitive personal information through our blog comments or other public areas of the website.
We also do not intentionally collect information such as payment card numbers directly through our website when payments are processed by a third-party payment provider.
4. How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Managing Our Services
We use your information to:
- Process and manage class bookings;
- Schedule classes;
- Communicate with you about your classes;
- Provide online or in-person Spanish lessons;
- Understand your learning goals and Spanish level;
- Reschedule or cancel classes when necessary;
- Provide customer support;
- Manage class packages or credits, where applicable.
Payments
If you purchase our services, payment information may be processed by a third-party payment provider like Remitly or PayPal.
We may receive information from the payment provider necessary to confirm and manage your payment or purchase.
Payment processing is subject to the applicable privacy policy and terms of the payment provider.
Website and Blog
We use information associated with blog comments to operate and moderate the commenting functionality of our website.
We may also use certain technical information to maintain website security, prevent spam, detect abuse, and ensure the proper operation of the website.
Legal and Administrative Purposes
We may process personal information when necessary to:
- Comply with applicable laws and legal obligations;
- Respond to lawful requests from authorities;
- Resolve disputes;
- Protect our rights, property, and services;
- Prevent fraud, spam, abuse, or other unlawful activity.
5. How We Use Your Information for Communication
We may contact you by email or other contact information you provide when this is necessary to manage a service you have requested.
For example, we may send you:
- Booking confirmations;
- Class reminders;
- Information about schedule changes;
- Information about cancellations or rescheduling;
- Responses to your inquiries;
- Information necessary to provide the service you purchased.
6. Third-Party Services
We may use third-party providers to help us operate our website and provide our services.
These providers may include:
- Booking and scheduling platforms;
- Video-conferencing platforms;
- Payment processors;
- Website hosting providers;
- Email providers;
- Analytics services;
- Spam and security services.
Examples of services we may use include:
Booking: CALENDLY
Online classes: ZOOM / GOOGLE MEET / TEAMS
Payments: REMITLY / PAYPAL
Analytics: GOOGLE ANALYTICS
Email: GOOGLE
Third-party providers may process personal information according to their own privacy policies and terms.
Where appropriate, we take reasonable steps to ensure that third-party providers process personal information only for legitimate and authorized purposes related to the services they provide.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining business and financial records, resolving disputes, and complying with legal obligations.
The specific retention period may depend on:
- The type of information;
- The purpose for which it was collected;
- Whether you have an ongoing relationship with us;
- Applicable legal or accounting requirements.
When personal information is no longer necessary, we will take reasonable steps to delete, anonymize, or securely dispose of it, as appropriate.
8. Your Rights
Under applicable Colombian data protection laws (Law 1581 of 2012, Decree 1377 of 2013), you may have rights regarding your personal information, including the right to:
- Know, update, and correct your personal information;
- Request information about the use of your personal information;
- Request proof of authorization where applicable;
- Request the deletion of your personal information when legally appropriate;
- Revoke your authorization for the processing of your personal information, where applicable;
- File complaints with the competent data protection authority if you believe your rights have been violated.
Some requests may be subject to legal exceptions or limitations.
To exercise your rights, please contact us using the information provided in Section 13 of this Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements, or data processing practices.
When we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
10. How to Contact Us About Your Personal Information
If you have questions about this Privacy Policy or wish to exercise your data protection rights, don’t hesitate to get in touch with us:
Spanish Learning Journey
Email: admin@spanishlearningjourney.com
WhatsApp: +57 3028563398
Website: https://spanishlearningjourney.com
Subject line: Privacy / Personal Data Request
We will review and respond to requests in accordance with applicable law.
Sandra Victoria Buesaquillo Zapata
Legal representative & Founder